Customer Care Representative, St. Louis, MO
Location: Saint Ann, Missouri
Description: Conifer is at present recruited Customer Care Representative, St. Louis, MO right now, this occupation will be assigned in Missouri. For detail informations about this occupation opportunity please read the description below. Description
Description
Tenet, through its subsidiaries, owns and operates acute care hospitals and numerous related health care se! rvices. Our mission is to be recognized for our commitment to our people and partners who provide quality, innovative care to the patients we serve in our communities. It's a spirit you can experience first-hand and it's a philosophy that can enhance your own approach to health care and your career goals.
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers-hospitals, health systems, physicians, self-insured employers, and payers-to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company ! that gives you the resources and incentives to redefine health! care services, with a competitive benefits package and leadership to take your career to the next step!
Conifer Health Solutions is currently hiring for a Customer Care Representative.
JOB SUMMARY
Responsible for answering inbound customer, payer, and attorney calls related to patient accounting questions for hospitals. Calls are primary related to accounts with government and non-government insurance however may also be for self-pay and uninsured. The work environment is within a fast-paced call center with a requirement to be talking on the phones 70% or more of the work day.
Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Respond to callers needs in a manner that provides immediate and accurate information. When necessary, coordinate resolution to problems by ensuring the matter is placed in to the correct work queue for the issue expert to effe! ctively resolve the customers concern or complaint.
Qualifications
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exceptional customer service skills including effective and efficient problem solving and analyzing skills
Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
Ability to maintain! control of the call by de-escalating issues and instilling confidence ! that the resolution has been found.
Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
Ability to interpret and apply reimbursement aspects of managed healthcare contracts
Attentive listening skills
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If you were eligible to this occupation, please give us your resume, with salary requirements and a resume to Conifer.
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This occupation starts available on: Tue, 21 May 2013 07:05:09 GMT
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