Front Office Associate
Location: St. Louis Missouri
Description: Center For Diagnostic Imaging is at present recruited Front Office Associate right now, this career will be placed in Missouri. Further informations about this career opportunity please give attention to these descriptions. Center for Diagnostic Imaging (CDI), headquartered in Minneapolis, Minnesota for more than three decades, partnered with Insight Imaging in 2012 to create one of the nations largest radiology providers for fixed site and mobile diagnostic imaging and interventional services. Together we have 116 retail imaging centers, 128 mobile units and operate in more than thirty states. Our organization served nearly a million patients in 2013, offering a wide range of screening, diagnostic and interventional procedures that complement each communitys n! eeds, in collaboration with radiologists, healthcare providers! , hospitals and health systems.
We are currently seeking a Part-Time, Medical Front Office Associate to join our team at our Frontenac, MO center working Monday - Thursday 4:00 pm - 7:00 pm.
JOB SUMMARY:
Provides services to patients and referring professionals by answering phones, cheerfully greeting and registering patients along with performing other duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Creates a positive experience for every customer, every day by believing in and practicing the CDI Experience • Greets and checks-in patients scheduled for imaging services; register demographic information and process payment plans and copays with patients • Answers phones and handles calls in an efficient and friendly manner • Checks all exams for pre-certification with patients insurance company-contact Patient Advocates if necessary • Waivers-knowledge of insurance carriers for example; Medicare, and pro! cedures that require waivers and obtaining authorization if needed prior to appointment. Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the business office for processing • Handles release of information' requests for patients, referring offices, other medical facilities, attorneys & insurance companies following CDI guidelines • Supports technologists in order to ensure highest patient satisfaction. Act as liaison between technologists and the patients waiting for exams. Must relay messages regarding scanner status and other clinic information • Maintains an up-to-date and accurate database on all current and potential referring physicians • Accurately maintains patient records within FusionRIS system • Fields calls appropriately for center associates • Field scheduling calls from patients and referring offices • Arranges transportation and hotel accommodations for patients when appropriate • Maintains front of! fice lobby area such as straightening magazines, organizing coffee supp! lies, and general office clean up
- Ability to work independently and in a team environment. • Ability to work in a fast-paced environment and meet established deadlines with a sense of urgency • Ability to be flexible in schedule and adaptable to constant change • Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy • Ability to maintain regular attendance and on-time arrival to work as scheduled • Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion • Ability to resolve basic service recovery issues and understand when to escalate to next level • Skill in organizing and prioritizing of work, and following assignments through to completion • Skill in written and verbal communication • Knowledge of basic level computer skills including W! indows based platforms • Knowledge of and adherence to company policies and protocols • Knowledge of and adherence to HIPAA and safety guidelines
- Minimum â€" high school graduate
- 1-2 years customer service experience • 1-2 years medical front office experience preferred
- Medical terminology and office background preferred • Must have a working knowledge of Microsoft Office products • Desire to work within a team environment • Ability to type 50 wpm
If youre a person who is motivated to go above and beyond, inspired by working with ! the best and compelled to do the right thing, our organization is the r! ight choice for you.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Center For Diagnostic Imaging.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Fri, 14 Feb 2014 11:39:05 GMT