Supv Cust Svc
Location: Jefferson City Missouri
Description: Ameren is hiring Supv Cust Svc right now, this career will be placed in Missouri. Further informations about this career opportunity please give attention to these descriptions. Supervise Customer Relations employees answering customer inquiries and requests received by telephone, mail, or personal visit. Includes monitoring and training, taking difficult calls, maintaining telephone statistics, an! d job performance counseling. This requires thorough knowledge of billing practices and credit and collection policies. Represent company in contacts with customers, outside agencies, attorneys and the Public Service Commission. Position may involve meeting field employees at the job site, visiting with customers and attending public hearings.
Train employees and serve as a resource to them on Customer Service information systems technology, methodology and practices. Assist in the development, implementation and maintenance of new technology, training programs, and/or work methods. Special assignments and some travel required as needed.
Working hours vary from the normal 8:00 to 4:30 Monday ¿ Friday schedule. Occasional overtime work is required. Supervisors share duty supervisor coverage responsibilities for weekends, evenings and nights.
POSITION REQUIREMENTS
Education
Bachelor of Science or Bachelor of Arts Degree from an ! accredited college or university, preferably in a business rel! ated field.
Experience
Four or more years of applicable business experience preferably in customer contact work.
Other
Must possess excellent customer and quality focus. Good organization, relationship management, decision making, problem solving, leadership, motivation, conflict management skills and team work skills are also essential. After preliminary review, selected applicants must take the First Line Supervisor Test and obtain a recommended status in order to be eligible for additional selection procedures (e.g., interview) designated for this position.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Ameren.
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This career starts available on: Mon, 25 Nov 2013 09:27:33 GMT