Customer Service Technical Specialist
Location: Kansas City, Missouri
Description: Pitney Bowes is presently looking of Customer Service Technical Specialist right now, this position will be designated in Missouri. For complete informations about this position opportunity please read the description below. Location: Kansas City, MO, US
Description Pitney Bowes Seeks a Customer Service Technical Specialist A $5.3 billion company with over 28,000 em! ployees, Pitney Bowes is a leading provider of customer communication technologies. Our software, equipment and services help businesses communicate with their customers more effectively in today’s multi-channel environment. Through our unique combination of smarter analytical tools and expertise in physical, digital and hybrid communications, we‘re helping businesses meet the many challenges of connecting with individual customers in a targeted manner. We also provide strategic outsourcing services to help organizations streamline their mail and print operations and manage critical documents.
This position will sit in our Pitney Bowes Management Services business unit. This business unit helps our customers compete more effectively by taking care of critical yet non-core services to allow them to focus on what they do best. These services include: professional consulting, mail-and-document management and managed output services to integrated content management! .
We are currently seeking a Customer Service Technic! al Specialist . The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Kansas City, MO location. Responsibilities include, but are not limited to : · Ability to provide consultative, operational, and technical support throughout all phases of eDiscovery ·Collaborate with attorneys and paralegals · Work with eDiscovery software and document review databases, including Ipro eScan-IT, Ipro eCapture, Ipro Copy+, Ipro Allegro, Compiled Services ReadySuite. ·Utilize Adobe Professional (redaction, electronic exhibit and message endorsement), Excel formatting, eBates, file conversion, batch printing, etc. ·Develop an understanding of the client's business strategy and how best to assist in their efforts ·Establish or maintain databases according to the established criteria of the client ·Develop policies and procedures for processes ·Maintain processes for Quality Assurance ·Support financial! responsibility of the client by minimizing site waste and rework ·Complete all requests in a timely manner ·Identify and create the potential for add-on business by developing a deep understanding of the clients' business strategy and needs All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply Qualifications Required Qualifications :
Minimum 3 years Law Firm or Legal vendor experience in Litigation Support area and/or experience with an eDiscovery Service Provider required
Effective customer relationship building skills
Effective written and verbal communication skills
Excellent planning, prioritization and organizational skills
Proven experience in high volume/fast paced environment
Ability to resolve issues without management supervision! required
May be required to move and/or lift items weighing up to ! 50 pounds or the maximum allowed by current State Law with or without accommodations
Ability to stand and/or walk for long periods of time with or without accommodations
Willingness to submit to a pre-employment drug screening and criminal background check
Must have a clean driving record
Must have a valid driver's license
Experience with imaging/file conversion software (E-Scan-IT, eCapture, ReadySuite, etc.) online review tools (Concordance, Summation, Clearwell, etc..), with a strong grasp of the eDiscovery process; minimum 1 year experience in eDiscovery is required
Experience with manipulating data load files and metadata extraction
Experience with batch electronic redaction and electronic Bates numbering/endorsement software
Experience in operating office equipment including, but not limited to, copiers, scanners, printers, and multi-function devices
Knowledge and experience with the hardware printing and scanning platforms such as ! Canon, Konica Minolta, Bell &Howell scanners, Creo, Fiery.
Must become familiar with a variety of onsite printing and scanning equipment and be capable and willing to perform first level troubleshooting.
Familiar with PDF, TIFF, JPG file format.
Proficient in MS Office Word, Excel, Outlook and Power Point
Proficient in Adobe Acrobat and/or Nuance PDF Converter
Familiar with networks, client/server technology, PCs and Windows XP, 7. Preferred Qualifications :
Undergraduate degree preferred although not required
Mailroom/Reprographics experience a plus To learn more about Pitney Bowes and the many other opportunities available, please visit www.pb.com/careers .
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If you were eligible to this position, please give us your resume, with salary requirements and a resume to Pitney Bowes.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Sun, 09 Jun 2013 13:19:45 GMT
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