Property Field Claims Spec I (Saint Louis, MO)
Location: St. Louis, Missouri
Description: Nationwide Insurance is at the momment seeking for Property Field Claims Spec I (Saint Louis, MO) right now, this vacancy will be assigned in Missouri. For complete informations about this vacancy opportunity kindly read the description below. This opening is a work from home position that will come with a company vehicle. The selected candidate will work a territory in! or around Saint Louis, MO. Qualified candidates will be highly organized and be able to work in a fast-paste environment. Prior Property claims handling experience is strongly preferred.
Bilingual candidates are encouraged to apply.
This position may be filled at a different level depending upon the skills and background of the selected candidate.
JOB SUMMARY: Investigates and resolves personal lines property damage claims via telephone and face-to-face claims handling. Promotes and provides "On Your Side" customer service. Responsible for the handling of claims in accordance within prescribed authority and best claims practices.
RELATIONSHIP: Reports to Reports to Claims Manager
DIRECT REPORTS: None
JOB RESPONSIBILITIES:
1. Promptly and effectively handles to conclusion all assigned claims with moderate direction and oversight. Makes decisions within delegated authority as outlined in co! mpany policies and procedures. Adheres to high standards of pr! ofessional conduct consistent with the delivery of superior service.
2. Determines proper policy coverages and applies where necessary applies best claims practices to conclude, investigate, evaluate, and negotiate assigned material/physical damage claims cases in accordance with company guidelines. Adheres to high standards of professional conduct while providing delivery of superior claims service.
3. Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. In accordance with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.
4. Maintains and develops current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessi! on
5. Maintains current knowledge of local industry repair procedures and local market pricing.
6. Submits severe incident reports, reinsurance reports and other information to claims management as needed.
7. Partners with SIU and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation. (Property/MD/Casualty).
8. Initiates and conducts follow-ups via proficient use of claims systems and related business systems
9. Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.
10. Adheres to high standards of professional conduct while providing delivery of superior claims service.
11. Other duties as assigned.
JOB REQUIREMENTS:
Education: Undergraduate degree or equivalent experience.
Licenses/Designations: State licensing where required.! Successful completion of required/applicable claims certification trai! ning/classes.
Experience: One to three years related property claims handling experience. Experience in a customer service environment including flexible work schedules and extended hours preferred.
Knowledge: General knowledge of customer service principles. Demonstrated knowledge of claims handling and claims best practices. General knowledge of insurance theory and practices, insurance contracts and their application. Proven knowledge of insurance contracts, construction terminology and estimating practices. Knowledge of claims systems.
Skills/Competencies: Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Analytical and problem solving skills necessary to make decisions/resolve conflicts such as application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of po! licy exclusions and exceptions. Organizational skills to effectively prioritize work. Ability to work in a fast paced and team based environment. Demonstrated proficiency of written/verbal communication skills for contact and/or negotiations with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate personal computer and software for claims-related and other business applications.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above Minimum Job Requirements must be approved by: Business Unit Executive and Human Resources.
JOB CONDITIONS:
Working Conditions: Normal office or field claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Representatives may be required to operate an automobile and have a valid driver's license with! a safe driving record. Must be able to make physical inspections of pr! operty loss sites. Must be able to climb ladders, balance at various heights, stoop, bend, and/or crawl to inspect vehicles and structures. Must be able to work out of doors in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. Extended and/or non-standard hours as required..
Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: Edite! d 5/2/11 JTG
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If you were eligible to this vacancy, please send us your resume, with salary requirements and a resume to Nationwide Insurance.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be opened on: Fri, 31 May 2013 22:05:16 GMT
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